FAQs

How does it work?

It’s very easy!!!! Look through our collection and select the dress you want.

 Once you’ve selected the dress check the availability calendar to see if its available for the dates you require and add to cart.

Select whether you want this item shipped, delivered,( only to post code 2251 and 2260), or picked up from Davistown NSW. You will receive a confirmation via email so please check your junk box. If picking up the garment please confirm what time you would prefer to pick up via our email and provide photo ID on pick up.

Then return the dress on the required date and do it all again for your next event. 

Can I try on?

Yes, you can book a Try On appointment via our website. This is not browsing service its to simply try on the dress to make sure it fts and you like it. You can choose up to 3 dresses to try on. 

Do you post?

Yes, we Express post, Australia wide. We provide the prepaid satchel included in postage fee of $29.

Do You Hire Dresses Australia Wide?

Yes!!! We post Australia Wide. For all bookings we offer postage within Australia or free collection from on Central coast. Just select pick up, or postage. We also offer a local delivery service. 

Do I Need to Clean My Hire Before I Return it?

No, we offer complementary Dry Cleaning. Simply return your dress on time. If you do spill something on the dress please do not attempt to clean it, just notify us straight away via DM or email. 

What Happens if I Damage the Dress?

If your dress hire is deemed irreparable, you will be charged the retail price of the item for us to replace it. If a dress hire needs a seamstress to repair or an extra Dry Clean due to heavy perfume, fake tan stains or drink stains that didn't come out in the first Dry Clean, then you will be charged for this. Please read any  notes or emails sent prior to hire or with your dress such as no cross body bags or chunky jewellery to be worn with certain dresses. Alternatively you can take out Accidental Damage Protection for a small fee.  Read more about that here.

Do you buy dresses off people?

Whilst we do get this question asked daily we actually offer something even better. You can Rent-a-Virtual-Rack and sell your dress/es/items on our website. Click here to fill out the application. 

How many days can I hire a dress for?

The dress hire is 4 or 8 days. We also allow pick ups the day before you require the dress so if you select Friday we allow a Thursday or Friday pick up. For postal hires we always aim to have the dress with you the day before your hire period. The dress must be returned by the time allocated to you on pick up or to the post office/express post box by 4pm on the last day of hire.

Can I hire it longer than the 4 or 8 days?

We do have extended hire options. Please get in touch with us to arrange this and confirm pricing. 

 Do you Offer Refunds?

Please refer to the terms and conditions for all the information on refunds and exchanges. 

Can I return an Ex Hire or Rent a rack dress?       

We do not offer a refund or exchange for any reason on these items.

All sales are final. No discount codes can be used in ex hire sale items 

How do I post back?

If you have selected postage a pre paid return satchel will be included with your dress. 

Can I buy this dress off you?

We receive a huge amount of requests to purchase dresses, particularly highly sought after dresses. We have wait lists for dresses as we do tend to sell some dresses at the end of season. There is no guarantee but we can include your name on the wait list.

How do you make sure no one steals your dresses?

Photo ID is required before pick up. We take this very seriously, failure to return the garment within the agreed time frame it is defined as theft and a police report will be filed.  You will also be liable for any debt collector or legal fees incurred in recouping costs of the garment including any missed booking fees.