Terms & Conditions

Please read these Terms & Conditions carefully before proceeding with a service from Vogue Style Hire. If you decide that Vogue Style Hire is the service for you, you agree to be bound by these Terms & Conditions. If you do not agree to Vogue Style Hire’s Terms of service, then please do not use the service.

 

CUSTOMER RESPONSIBILITIES 

• We understand that accidents happen, if any damage occurs to the hired garment during the customers hire period, they must immediately notify Vogue Style Hire with photos of the damage. We respectfully ask that you do not try to fit into or zip a dress that is not the right size or fit for your shape.
• Please think of others and how you’d like to receive the dress, be mindful of stains such as perfume, spray tan, food & drinks on the garment. This will help you to avoid additional fees
• The garment is for your use only, not matter how much your bestie might be begging to borrow it! It must stay in your possession and control for the entire hire period
• We love all shapes, sizes and individuality, but our garments MUST not have any alterations, additions or be tampered with in any way…they love being just the way they!
• We all love a bronzed goddess…but if you choose to use fake tanning products, they must be applied at least 2 days prior to wearing the garment and thoroughly washed off your body to ensure they do not stain our beautiful items and your not charged an extra fee. 
• Rent, Wear, RETURN the hired garment in the pre-paid returns satchel provided inside the original satchel before 4pm on the last day of the hire period. Please provide your proof of return with either a photo of tracking number or receipt. If you elect to pickup/drop off, the garment MUST be returned at the time agreed on at pick up to avoid a late charge.  

 

TERMS OF SERVICE:

We love to be playful, but serious face now…

If you are using the Site or Services and you reside in Australia, you are contracting with Vogue Style Hire (ABN 66663845752). By using the Site, you agree to comply with and be legally bound by the terms and conditions of these Terms of Service ("Terms"), whether or not you become a customer user of the Services.

The customer agrees to pay all amounts due in clear funds from the date of invoice for the product and services provided by Vogue Style Hire. The customer agrees that if he/she fails to pay in accordance with this clause Vogue Style Hire may withhold the hire with no refund, exchange or credit. 

Once a hire fee has been paid it is non-refundable as that garment is marked for you! Customers are given a 24 hour cancellation period beginning from the time of purchase where an exchange or credit can be offered.

DAMAGED DRESSHIRE

Vogue Style Hire reserves the right to charge the customer the recommended retail price (RRP) to replace the dress and you will be charged within 14 days if the order is unreturned or damaged. If unpaid, after 14 days you WILL be charged. If there are insufficient funds or you refuse to make payment, this fee will turn into a debt and will be passed onto our debt collectors. The customer is liable for recovery fees as well as the Vogue Style Hire fee.  

Now maybe you’re one of the lucky ones and the garment can be repaired for an amount less than the RRP (phew), Vogue Style Hire reserves the right to charge the customer this value. Here’s hoping the garment isn’t booked for a back-to-back hire, if another hire cannot be fulfilled due to the delay in repair of the garment, the customer is liable to pay an additional hire fee.

At Vogue Style Hire, we embrace life and all the fun that comes with it, just remember to be mindful when using fake tanning products, perfume, makeup, food, drinks, stamps etc when hiring a garment. In the event that a stain prevents a garment from being rehired or requires and extra Dry Clean, Vogue Style Hire reserves the right to charge you a dry cleaning fee and/or RRP.

Now we hope you’re seeing the trend here…Vogue Style Hire reserves the right to recharge the customer a hiring fee/late fee for any garment's that are not returned within the specified and agreed hire period. If you lose or steal an item you will be charged the garment's RRP. You accept full responsibility for the safekeeping and wellbeing of our garments once you receive the garment. 

We know relationships are about give and take so Vogue Style Hire treat every hire garment with the utmost care and love to ensure they arrive with everyone in great condition. If you receive a garment or service that you think is below par, you must notify Vogue Style Hire with your reasons immediately after delivery( the same day) or collection (within 4 hours). Time is of the essence, and you will lose any right to dispute the quality of the product or service after this initial period. Every one of our garments is inspected carefully and examined thoroughly by our amazing team at Vogue Style Hire, so we know it is highly unlikely damages have been missed. No one is perfect and these dresses have been worn, so any minor faults (minor faults include slight pulls or a lose thread, small stains on the inside/bottom of a the hem or underarms neckline, small pull at zip but zip still works) and postage fees are non-refundable. 

If you don't let us know within this timeframe, we reserve the right to refuse a refund as it will not be clear when the damage was caused or by who. You should do this even if you are happy to still wear the item as is so you are not blamed for the damage or charged damage fees.

If you wish to still wear the dress at the time of letting us know, no refund or credit will be issued. If you  do not wish to wear the dress at the time of letting us know  of faults you will receive a full refund for your dress hire (providing it is not listed on the minor wear and tear of hire dress) including delivery fees. You must place the dress into a yellow box with a time stamp photo or to the post office with tracking receipt the same day as receiving the dress or before 9:30 am the next day time to receive this refund. Failure to do so can incur a restocking fees or a non refund. 

You acknowledge that the items being sent to you are not brand new and may have some signs of wear & tear. A refund may not be granted if the issue is considered minor or insignificant.

In most cases, you will need to wait for the item to be returned and assessed, prior to a refund being approved and processed. If approved, you will receive a full refund including any amount paid for postage.

 

Accidental Damage Protection

 

Accidents can happen. To protect you, we offer optional Accidental Damage Protection ("protection") at checkout for a fee.

If you accidentally cause significant damage to a garment you've rented, you may be liable for repair or replacement fees, as per our Terms and Conditions, which must be accepted to complete an order on our website. My adding on the optional Accidental Damage Protection you can protect yourself by taking up the option. If your order is eligible for it, it'll appear as a tickbox option on the shopping cart.

This will help you avoid any unexpected large bills that may come because of a simple mishap.  The protection covers a maximum of $150 in repairs. If the dress is damaged beyond repair, and the replacement dress cost more than $150, you may still be liable for the remainder. (E.g. if the dress costs $495 you will be liable for $295. Without Damage Protection you would be liable for the full $495. )

 

INCLUSIONS & EXCLUSIONS

Accidental Damage Protection only covers clothing items. The protection is for accidental damage only. This primarily includes:
Bad staining that can't be remedied by dry-cleaning and/or spot cleaning;
An accidental tear or rip
Large jewels or other pieces that have detached

The following is excluded:

Items which are lost or stolen after the time they were delivered to you.

 

Change of mind.

Returns which are lost in the post / lost in transit, where there is no evidence that the return was posted, in the form of online updates on the return tracking number, or a copy of an Australia Post lodgement receipt (note that if this evidence exists, you won't be held liable)

Damage caused deliberately

Damage caused by clear recklessness or carelessness

 

A rip, tear or burn that can’t be fixed due to the location or material such as silk.

 

Significant amount of dirt on the bottom of dresses due to not taking care when wearing the dress.

 

CLAIM PROCESS

 

Most minor stains, small tears and pulls don't require any further action. Just make us aware of damage prior to returning the items.

If you've caused significant damage, then please contact us via email hello@voguestylehire.com.au

Please take some detailed photos of the item as these may be requested.

DO NOT attempt to wash, dry-clean, stitch, glue, or perform any other cleaning, repairs or mending on the item. Please just return the item as is, using the supplied prepaid return post satchel. If any pieces have detached (e.g. fabric, jewels, etc.), then they should be included within the return parcel.

We will have the garment properly assessed before determining whether your protection needs to be utilised.

If you've not notified us of the significant damage caused, but it is noticed upon return, we will initiate the process from our end. You'll be asked to verify that you caused the damage. Even though the protection may cover the entire cost of repair or replacement, we require your co-operation and honesty so that the process can run smoothly. If you fail to acknowledge the damage or to provide an explanation of how it was caused, then you may not be covered.

CHANGE OF MIND

If you've paid for Accidental Damage Protection, you aren't able to change your mind at a later date. Unless the order is cancelled entirely, the amount paid for protection can't be refunded.

If you've already placed an order but you forgot to add Accidental Damage Protection, we can still add it for you if you pay the appropriate fee. Get in touch with us hello@voguestylehire.com.au. We'll let you know how much it is and ask for your approval to charge your card to add it.

If you have any other questions about our Accidental Damage Protection, please contact us hello@voguestylehire.com.au

 

LATE FEES

It pays to be on time! ALL customers must comply with a standardised Late Fee Policy that Vogue Style Hire will enforce to protect our services. Vogue Style Hire and all of our customers (including you) depend on our garments being returned in an efficient manner.

If your hire period is scheduled to end over a weekend, relax and enjoy yourself, just make sure you get to the post office by 4pm the following business day (Monday), to return the garment.

Just in case you’re thinking of being cheeky, you should know, Vogue Style Hire keeps record of all returning tracking numbers to ensure we always know and can track where our garments are. We keep it simple…therefore, it is not our responsibility if you do not properly lodge your return so we can track the package on the Australia Post website. You must place returns in a YELLOW Express post box or if there isn’t a yellow box you must return and lodge to a post office to avoid this parcel getting lost or returning late. 
If your parcel does not arrive back with Vogue Style Hire in the timeframe necessary and no tracking is shown on Australia Post, you are liable for recovery fees.

Weekday hires must be correctly posted or dropped back by 4pm on the last day of the hire period. 

We have to think of ALL of our customers, so for each day a garment is late, a fee of $35 is charged. We know our customers are great, but if you do not pay a late fee or return your garment, this is a direct violation of Vogue Style Hire’s Term's & Conditions.

Vogue style Hire reserves the right to charge the credit card on file, or otherwise collect payment from you and pursue any avenues available to Vogue Style Hire in this regard. If we are unable to charge the credit card on file or otherwise collect payment from you, you agree to remit payment for the additional hire period (if applicable). Unpaid fees and charges will be passed on to a debt-collection service. The customer is liable to pay for the recovery fee as well as their late fee. 

Now, we’re no gangsters, but if you decide to run away with one of our garments, we do reserve the right to track you down, through friends, family or even the police.

Late fees will be capped at 2 weeks or up to the RRP whichever is larger unless Vogue Style Hire have decided to be generous and have agreed in writing with you otherwise. After 2 weeks, if the order is unreturned you will be charged any remaining amounts.

 Cancellations/ Refunds/ Exchanges

Vogue Style Hire does not offer refunds for cancelled orders such as change of mind, strictly a store credit only minus a small cancellation fee of $25. To be eligible for any store credit, cancellations must be made 21 days prior to the start date of your hire booking. Once the credit note is used to make a new hire booking with Vogue Style Hire, the sale is final and not subject to any changes or cancellations for a credit note.

You can read the full  cancellation/refund/exchange policy here.  

 Rent-A-Rack (renters)

After you fill out your application to rent a virtual rack with us, (Vogue Style Hire) and you pay your once off fee to us, (Vogue Style Hire) you (renter) automatically are signing up to become a (renter) member of our Rent-a Rack on our (Vogue Style Hire) website and automatically agree to the Terms and Conditions Listed on Vogue Style Hire website.   

By agreeing to the T&Cs with Vogue Style Hire your items you choose to sell with us must be in good used condition, free form stains, pulls, threads or you must list any alterations. Al items will remain in possession with Vogue Style Hire until sold. 

Vogue Style Hire reserves the rights to ask for receipts of the purchased dress or bank statement to ensure the price information and the authentication of the dress. You can sell any item such as skirts, jackets, dresses, shirts, tops, sets. it is up to you on how you price them and we can offer advice to make sure your items sell. 

Brands we accept to sell on our Virtual Rent-a-Rack are;

Acler, Aje, Alemais, All Saints, Annie Bing, Anna Quan, Antipodes, Aricina Ori, Aqua Blu, Araminta James, Bayse, Bec and Bridge, Blanca, Benni, Boteh, by Johnny,  By Nicola,  Camilla and Marc, Camilla, Carla Zampatti, Christopher Esber, Cin Cin, Country Road, Ena Pelly, Effie Kats, Eliya the Label, Deconduarte, Hansen and Gretel, House of CB, Isabelle Quinn, Kate Ford, Leo Lin, L'idee. Love Shack Fancy, Missoni, Matteau, Michael Lo Sordo, Misha, Mon Renn, Odd Muse, One Fell Swoop,  Ontee, Oroton,  Palm Noosa, Natalie Rolt, Paris Georgia, Pasduchas, Pfeiffer,  Rachel Gilbert, Rebecca Vallance, Rat and Boa, Realisation,  Significant Other, SIR, Shona Joy, Sovree, Sonya Moda, Steele, Summi Summi, Suboo, Tojha, The Wolf Gang, Zimmermann,  

Once the fee to rent a virtual rack has been paid, this once off payment is non-refundable. Vogue Style Hire does not take responsibility to sell your items and cant be held accountable if your item/s does not sell. You can lower the price of the item if it has not sold within 6 weeks or choose to take it off our website at no cost but the once off fee is not refundable if your items/s do not sell. 

Once we have made contact with you and your fee is paid, must have the agreed item/s dry cleaned or washed ready for drop off. Vogue Style Hire will list you item/s on our website at the price you set. You  will be paid an agreed percentage of the final hire price of sold item/s which will be agreed on once selecting which Tier you purchase.

If Vogue Style Hire runs a promotion or a discount code is used to purchase a dress form the Rent-a rack, this discount will be deducted form the pay out figure. Payments will be paid on the last day of each month. Payments will be paid to the Lender via bank transfer to their nominated account.

It is the your( Renters) responsibility to either pay for postage or pick up and drop off your  item/s to Vogue Style Hire

Rent-A-Rack (buyers)/ Ex Hire Sale

When you purchase a dress from our Rent-a-rack or Ex hire Sale dresses/items you agree that your buying a used item. 

You agree to not receiving a refund or exchange for change of mind or if the item/s do not fit. Please remember you're buying second hand items and they may have minor wear and tear. If you receive your item with more than minor wear or tear it will be listed on the item description. 

Discount codes

You cannot use your VIP email sign up discount code on any ex rentals or on Rent-a-Rack purchases. Only Discount codes that we run with promotions may be used with these items.